CiS Survey - Customer Insight At your fingertips
Consumer Insight Survey (CiS), is a mobile research and customer feedback system. Designed with your customer in mind, CiS Survey is the most convenient and effective way to collect real-time feedback the moment customers experience your service.
"We can now track our staff performance against business metrics on a daily basis"
"I own a number of franchise businesses and can't be at all the outlets all the time. CiS Survey helps me to ensure we are delivering a consistent level of service across the brand"
"Our front-line is committed to providing an engaging service experience, now we have a real-time tool to track our performance."
"The online dashboards and score cards help us drive results throughout the organisation. They are also great visual aids in our staff coaching and mentoring sessions."
Applications Include : Healthcare, Banking, Hospitality, Retail, Automotive, Property Development, and just about any business that serves customers
3-D Mystery Shopping - Take a journey through the eyes of your customer
3D mystery shopping is a virtual journey into your business viewed from the eyes of your customer. We take you "undercover" into the heart of your operation and record the entire customer experience with hidden cameras. See what's really going on in your business!
"Before 3D mystery shopping I could never walk into my store without someone recognising me."
"Communicating best practices has never been easier. Everyone is now clear on what our expectations are."
"It's like seeing my business with a fresh pair of eyes! I can see for myself what is really going on."
"3D mystery shopping is an integral part of our front-line training. It is invaluable as a visual training tool."
Where we have used 3-D Mystery Shopping : Healthcare, Banking, Hospitality, Retail, FNB, Automotive, Property Development, and more...