About Us

The Concilium Group was founded with the objective of promoting customer service as a distinctive differentiator, and an indispensible contributor to any long-term growth strategy. In a region where price has always been the strongest competitive edge, we believed then as we maintain today, service is the only sustainable differentiator where both the organisation and the customer merge as winners. There is a difference between a price strategy and value proposition, and it is on this premise, we set out to create change in the strategic thinking of business leaders and service providers.
Testimony to our conviction is the success of our own business which survived infancy - particularly at the height of the worst economic crisis the world has endured since the Great Depression. We did this through solid business governance and remaining resolute in our belief that service will drive sustained growth - more so in difficult times, and we proved this with our own clients', many of whom we still serve today.
Testimony to our conviction is the success of our own business which survived infancy - particularly at the height of the worst economic crisis the world has endured since the Great Depression. We did this through solid business governance and remaining resolute in our belief that service will drive sustained growth - more so in difficult times, and we proved this with our own clients', many of whom we still serve today.
The Concilium Group compels service centric organisations to ask relevant and decisive questions about customer and employee engagement - the intelligence of which, is critical before you can (with any confidence), drive change in your organisation. The Concilium Group is committed to working with clients who are willing to think differently and take action on their convictions to improve bottom-line performance. Our business focuses on empowering all levels of organisation to ask strategic and relevant questions around service, loyalty, and engagement. We strive to establish a corporate appreciation of the relationship and interdependence between each of these functions, so the business can make insightful decisions to drive long-term sustainable growth.
Are you asking the right questions about your service, of your customers, from your staff? Do you know the extent to which you are delivering on your brand promise? The Concilium Group seeks to create a platform in the organisation where insight is the catalyst for all change initiatives.
Are you asking the right questions about your service, of your customers, from your staff? Do you know the extent to which you are delivering on your brand promise? The Concilium Group seeks to create a platform in the organisation where insight is the catalyst for all change initiatives.
Who we are NOT...
We do not classify our business as a consultancy so much as an advisor. We are not a vendor, rather a strategic alliance partner. We do not try to force a square block into a round hole in the hope it will address the pressing issues, albeit for the immediate future. We believe many of the answers to most of the challenges facing your business lay within, and between the relationships you build with your staff and your customers. Our challenge is to help diagnose the strength of these relationships so you can drive stronger bottom-line results.